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Comcast Still Billing for Services Disconnected 3 YEARS Ago, Takes no Action

johnsercel
New Member

Comcast Still Billing for Services Disconnected 3 YEARS Ago, Takes no Action

April 2014:

  • We requested an upgrade to 100Mb internet service.
  • Comcast gave us a NEW account with the 100Mb service.
  • The Comcast tech installed the new modem, removed the old modem.

May 2014

  • I realized we were still being billed for the old internet services, which the Comcast tech disconnected, in addition to the new internet service.
  • On May 6, 2014 Comcast had me sign a disconnect form, to remove the old internet service from our account.
  • I believed this was resolved. But Comcast continued billing us for the old, disconnected internet service for the past 3 YEARS, and our finance office continued to pay it.

December 2016

  • 7 months ago, I became aware that Comcast had continued to bill us for the disconnected service.
  • At this point I contacted Comcast Business Support, completed a new disconnect form, and was promised it would be resolved.

NOW

  • For the past 7 months, I have contacted Comcast Business Support every month. Every time, I am promised it will be resolved. Several times, Comcast has had me complete new disconnect forms.
  • Comcast has taken no action on this for the past 3 years.
  • We are still being billed for this internet service disconnected 3 years ago.
  • Comcast has overbilled us by thousands of dollars, has taken no action, and is unable to credibly promise any action.
  • Today I had my last contact with Comcast Business Support.
  • Again I was promised it would be resolved within 6-8 weeks.
  • My requests to speak with a supervisor were denied.
  • This is the end of the road.
1 REPLY
Community Manager
Community Manager

Re: Comcast Still Billing for Services Disconnected 3 YEARS Ago, Takes no Action

Hello johnsercel and welcome to forums,

 

I apologize for the delayed response to your post. Would you please send a private message with your account numbers so I can investigate this issue for you?

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