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Closing out an account and returning a modem

AccountsPayable_SO
Occasional Visitor

Closing out an account and returning a modem

Please advise what is the best email address that I can use to close out an account and what is the best physical address to use to return a modem?

 

Thank you,

Jared Buchanan

Sensible Organics

4 REPLIES
Community Manager
Community Manager

Re: Closing out an account and returning a modem

Hello Jared,

 

I apologize for my delayed response to your post. Typically we ask that you contact our Loyalty Team to process account disconnections. That number is 1-800-391-3000. You can also send your written disconnect request to the email NED_SMBDisconnectRequest@cable.comcast.com. You can look-up the closest payment center at the site https://www.xfinity.com/support/service-center-locations/ or you can go to your nearest UPS location with your equipment. Once there an associate will pack and ship the equipment to us. Please let me know if you have any other questions.

 

Thank You

AccountsPayable_SO
Occasional Visitor

Re: Closing out an account and returning a modem

As I found out, my CEO has decided to transfer the service to his home.

 

Thank you,

Jared Buchanan

Official Employee

Re: Closing out an account and returning a modem

Good morning Jared. 

 

Has everything been addressed with the transfer? Did you need any additional assistance with anything? I'll be glad to help if there is anything you need. 

AccountsPayable_SO
Occasional Visitor

Re: Closing out an account and returning a modem

If you could give me an email address, I can forward the email that was sent to me.

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