Cannot log into businessclass.comcast.net - Terms and Conditions "stuck"

[telldrak]

This has been ongoing for over a month now. I can't get into my business class account because the system is broken and doesn't register that I've agreed to terms of service.

https://businessclass.comcast.net/Secure/MyAccount/UserTermsAndConditions/

I've even looked at the network activity for this page to ensure that the page sends out a response to the server, and I'm finding javascript errors and insecure content on the page.

This issue persists, no matter which browser I use.

[telldrak]

Hello Randallflagg, 

Thank you for the follow up. I'm glad to hear you're now able to login. 

[telldrak]

What is the Fix for this?  I get the Comcast Business spinning circle once I click on the checkbox and Continue from the Terms and Conditions page.  Tried from different PC and differnt networks with same issue.

Please advise.  I need to logon to get my static IPs that are assigned to my router\gateway.

[telldrak]

An update since my last post.  Apparently the issue with the infinitely spinning Comcast logo is fixed, and now the page actually redirects to the "ReturnUrl" that was returned from the AJAX call.   One thing to note, it didn't even display the Terms and Conditions page this time around, it just went straight to the error page.

"ReturnUrl":"/ErrorPage?ec=500"

So now every time I try to log into my account I get redirected and stuck at the following URL.

https://businessclass.comcast.net/ErrorPage?ec=500

Any others seeing the same thing?

[telldrak]

Hello suncarems and welcome to forums,

I apologize for my delayed response. I have refreshed your account profile to gain better access to your account. Please test your login and let me know if the issue persists.

Thank You

[Randallflagg]

Same issue, I can't login to my account with any browser due to "terms" best part is that my payment on file has expired and now I am forced to sit on the phone...

[Randallflagg]

Resolving this issue took 2 calls, first call the support person claimed they could log in without issue, clear cache and try again (wasn't in front of my computer).  Obviously this didn't work, the second call which lasted an hour had the call escalated to tier 2 while I was on the phone and they were able to resolve it.

Not sure it will help but you can have them reference what they did in ticket CR597022302.

Funny I got an email back a few hours later from another tier 2 syaing they couldn't replicate the issue (cause it was now fixed), oops! I guess they should have cancelled the escalation.

[Comcast_Jacob · Accepted solution]

Hello Randallflagg, 

Thank you for the follow up. I'm glad to hear you're now able to login. 

[Comcast_Jacob]

Hello telldrak,

Are you able to login now? 

[ErichB · Accepted solution]

What is the Fix for this?  I get the Comcast Business spinning circle once I click on the checkbox and Continue from the Terms and Conditions page.  Tried from different PC and differnt networks with same issue.

Please advise.  I need to logon to get my static IPs that are assigned to my router\gateway.

[Comcast_Jacob]

Hello ErichB,

I was having issues pulling you account information to refresh your portal account. Can you please send me a private message with you account number so I can try and refresh your portal and get you Static info? 

Thank you 

[Comcast_Jacob]

Hello ErichB,

I was having issues pulling you account information to refresh your portal account. Can you please send me a private message with you account number so I can try and refresh your portal and get you Static info? 

Thank you 

[clintkolodziej]

I'm having the same issue, I've tried Chrome on Windows, Chrome on Mac, Safari, MS Edge, same issue.  I just transferred service and need to log in to link my accounts for billing but I'm getting stuck on this Terms of Service page.  Is there any way around this without sitting on the phone for support - I'm moving and frankly don't have the time right now to do that.

Thanks!

Clint

[Comcast_Jacob]

Sorry for the delay clintkolodziej,

You tried all the preliminary steps already. The next step would be for us to reset the password and retry. Can you sent me a private message with your account number, username in question, and preferred email so we can try and push it through? 

Thank you 

[clintkolodziej]

Jacob,

I sent a private message.  I also debugged what appears to be the issue.  I included it in the private message, but wanted to also post it to the forum so others can check if they are seeing the same symptoms that I am:

The issue is on the following page:

https://businessclass.comcast.net/Secure/MyAccount/UserTermsAndConditions/

When the button is pressed to accept the terms it does an AJAX POST to the following URL:

https://businessclass.comcast.net/api/bcp/TermsAndConditions/AcceptTermsAndConditions?isAccept=true 

That URL is responding with a HTTP 200 (success) response code, but the data being returned shows IsSuccess false, which is preventing the caller page from continuing as expected:

{"IsSuccess":false,"Message":null,"WifiResponse":null,"Data":{"TermDescription":null,"IsShowPrintButton":false,"ReturnUrl":"/ErrorPage?ec=500","TosSiteCoreContent":null}}

The Javascript on the caller page looks like this, as you can see it will only continue if the IsSuccess value that is returned is True, which is why I'm seeing just a stuck spinning logo:

            self.onSaveTermsOfService = function () {
                $(document).trigger("c-page-spinner-open");
                var selfCopy = self;
                var reqObj = {
                    "isAccept": self.isTOSChecked
                };
                var params = {
                    type: 'POST',
                    url: '/api/bcp/TermsAndConditions/AcceptTermsAndConditions?isAccept=' + self.isTOSChecked()
                    //url: '/api/bcp/TermsAndConditions/AcceptTermsAndConditions',
                    //requestObject: JSON.stringify(reqObj)
                };

                self.ProcessAjaxRequest(params, function (jsonData) {

                    if (jsonData && jsonData.IsSuccess) {
                        //Need to update
                        location.href = jsonData.Data.ReturnUrl;
                    }
                });
            };

[clintkolodziej · Accepted solution]

An update since my last post.  Apparently the issue with the infinitely spinning Comcast logo is fixed, and now the page actually redirects to the "ReturnUrl" that was returned from the AJAX call.   One thing to note, it didn't even display the Terms and Conditions page this time around, it just went straight to the error page.

"ReturnUrl":"/ErrorPage?ec=500"

So now every time I try to log into my account I get redirected and stuck at the following URL.

https://businessclass.comcast.net/ErrorPage?ec=500

Any others seeing the same thing?

[demonfox]

Also been having the same problem for a few months. Makes it a bit difficult to set up autobill pay. Would really appreciate it if someone from comcast would help me address the issue without me calling and spending all afternoon on the phone.

H

[tdriggs]

Same issue here.  Can somebody fix my account?

[Comcast_Jacob]

Thank you for the PM, the issue should be resolved now. If you're still unable to clear past the terms page please let me know. 

[Comcast_Jacob]

Hello demonfox, 

It should be cleared now, if you're still having issues getting past that page please let us know. 

[Comcast_Jacob]

Hello tdriggs,

Your's should be cleared as well, if you're still having issues getting past the terms page please let us know. 

Thank you 

[tdriggs]

It's still broken for me.

[telldrak]

That is a negative. I still encounter the same issue, despite several calls into support to resolve it.

I can login through the non-business portal just fine, which is seemingly where my billing and service are handled. 3+ years of 'service' with Comcast, and my account is still mangled from switching from residential to business class.

Additionally, Comcast continues to send me offers in the mail to add phone service, despite having called in and specifically requesting that those mailings stop, and being assured that they would after a week or two. That was two months ago, and yet I still receive the same offer in various guises, as if Comcast thinks that if they just send it in the right packaging, that I'll finally open it and decide to add another low quality service to my account.

Fortunately, my contract is ending in December. I've already switched over to Google Fiber, which is far and away better than Comcast has ever been.

$109.95/mo for 'business class high speed internet' (55/15) with Comcast, $70.00/mo for gigabit up and down with Google Fiber - Wanna guess which company is offering me REAL service at prices I'd call competitive, if only there were any real competition from Comcast or AT&T?

I just spent an hour on the phone with Comcast support, and switched my plan to the "lowest cost tier" which is $69.95/mo for 16/5 - I'd call that a joke, but it's not even funny how scummy the pricing is for that pathetic plan.

Comcast has done such a terrible job of providing value to their customers, by the time that they're finally FORCED to compete, most customers will have already sworn off of ever doing business with them again.

Thanks for nothing, don't let the door hit you on the way out.

[styledliving]

I have had this issue for over a year, how do I login?

[Comcast_Jacob]

Hello styledliving,

If you're still having issues logging into your portal please send me a private message with what user you're having issues with. 

Thank you 

[suncarems]

I call tech support about not being able to log into my and they said it would be fixed in a couple of hours and that was over 4 days ago and still not fix

[CCMichael · Accepted solution]

Hello suncarems and welcome to forums,

I apologize for my delayed response. I have refreshed your account profile to gain better access to your account. Please test your login and let me know if the issue persists.

Thank You

[gharkham]

having the same problem every time I login it goes to this url ErrorPage?ec=500

and times out. How do I fix this?

[Comcast_Phil]

Hi gharkham and welcome to the business forums. 

I can certainly assist with the login issue you're encountering. Please private message me your full name, the full service address and the phone number associated with your account. 

[AVRFilms]

Im just now trying to ACCEPT THE TERMS AND CONDITIONS and get this over and over again. So far not happy about this issue I see everyone having. And if it was SOLVED then why am I getting it today 4/11/18?

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@Randallflaggwrote:

Same issue, I can't login to my account with any browser due to "terms" best part is that my payment on file has expired and now I am forced to sit on the phone...

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@Randallflaggwrote:

Same issue, I can't login to my account with any browser due to "terms" best part is that my payment on file has expired and now I am forced to sit on the phone...

---

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@Randallflaggwrote:

Same issue, I can't login to my account with any browser due to "terms" best part is that my payment on file has expired and now I am forced to sit on the phone...

---

[Comcast_Phil]

Hi AVRFilms and welcome to the business forums.

I would like to assist with the portal issue you're having. I'll need to refresh your login status. Please private message me your first and last name, the name of your business, the full address of your business location and the phone number associated with your account.