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Billing price increased without notice

Yuwei
Occasional Visitor

Billing price increased without notice

 Hi,

 

Recently I found my billing increased $30 and don't know the reason and what it charges for, it's called recuring charges..

3 REPLIES
Official Employee

Re: Billing price increased without notice

Hi Yuwei.

 

I would like to assist with your billing concerns and review these charges. Please private message me your account number and the name of your business. 

Yuwei
Occasional Visitor

Re: Billing price increased without notice

 
saftek
Visitor

Re: Billing price increased without notice

I'm answering this one simply for the record.

 

If you look back at your previous bills you will likely see a $30 discount each month. If you look at the cost for NEW service you will see the discounted price, which is $30 cheaper than the "regular" price. When your 2-3 year agreement expires the discount is removed and you pay the REAL price. Its the old "existing" vs "new" customer thing.

 

I agree they should tell you the discount is expiring.

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