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Billing and service

CoralCay
Visitor

Billing and service

Coral Cay is in the business and hospitality division of Comcast. Had WiFi Pros installed, told of  $45/month charged and ok'd. Got billed for that and an additional $350. Called to correct as we already had internet service. Now after 5 tickets, we have no WiFi pro service and a disconnected modem. Trying to get a representative out to see and correct billing. Multiple emails and call go unanswered. 

 

Horrid customer service. 

1 REPLY
Official Employee

Re: Billing and service

Hello CoralCay and welcome to the support forums. 

 

I am sorry to hear about your experience. I would like to assist with your internet services and review your billing concerns. Please private message me your account number and the name of your business.

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