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Abysmal Customer Support -- Found I can do without service

pugodg
New Member

Abysmal Customer Support -- Found I can do without service

Our service was interupted for 5 days now.

I expect a credit for those 5 days.  It won't happen, but I expect it.

 

But the back fire on this, is that after 5 days of running without internet or cable phone, I found out I really don't need $250 delux Internet services from Comcast any more, and that using my Verizon spare phone as a hot spot is actually cheaper on a monthly basis.  Through put was there when I needed it, and I have to pay for that anyway, for mobility... why do I need Comcast?

 

So, while I wait for them to reestablish the service they cut, I am asking myself, what do I really need with Comcast 75 mbps service, I only ever get abot 20-24mpbs anyway.....  If they can interrupt my business, and not refund or apologize, or provide a direct contact method, what do I need them for?  

 

Also, this whole air dirty laundry in public, is not how I like to do business.  So it's one more reason to stop dealing with comcast, that can't even put a contact form in the buisness account holders area.

 

ABYSMAL customer service.  

4 REPLIES
Official Employee

Re: Abysmal Customer Support -- Found I can do without service

Hi pugodg. 

 

I would like to assist with your service issues and your billing concerns. Please private message me your account number and the name of your business.

laststraw
New Member

Re: Abysmal Customer Support -- Found I can do without service

It's interesting that this thread got responded to by a comcast employee when they realized that they were going to loose a customer who has other choices than Comcast's awful service.  However, some of us who can't access their email for their business can't get a response!!  This integration has once again reminded me how terrible Comcast's service is.  This should have been expected and prepared for with more representatives to help solve these problems.  I have left messages, since that's all you can do whenever you call customer service, to no avail.  For four days now I can't get anyone to respond to my messages or my pleas for help but of course within hours of this original thread when a customer has had enough and is going to cancel their service because it isn't worth it and  they get a response.  There are many many businesses loosing money because of this email situation and something needs to be done!!

Official Employee

Re: Abysmal Customer Support -- Found I can do without service

 

Hi laststraw and welcome to the support forums.

 

I would like to assist with your email services and and see why you're not able to access it. Please private message me your account number, the name of your business and include the email addresses in question.

weikosteve
New Member

Re: Abysmal Customer Support -- Found I can do without service

You are lucky. I have been without internet for over  17 days.  Our  Business has 23 employees and our payroll, dispatching, customer data etc all relies on internet access.  We have a server but our offices cannot communicate with it. I had internet but 4 days after the hurricane hit Comcast and Fpl came one my street and replaced some poles.  After that, I had no service. They sent a technician out and verified that all my cable was ok but we were receiving no signal.  Finally, they discovered I have my own node.  This was done because they probably planned for a lot more customers. Anyway each time they send out a technician he says it is a bad node and sends it back to dispatch, who in turn send out another technician who does the same thing.  There is no one to talk to and this process continues.   There is cale service  all around me but they are fed by a differen node.  This is crazy.  CenturyLink will be in next friday to install temporay DSL and then they will  connect fiber optic to my centers within 60 days.  Bye Bye Comcast

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